Terms of Service

These Terms govern all contracts between:

Conflicting terms of the User are invalid unless explicitly agreed to in writing.

• AI-assisted Roblox Luau script generation via chat (Claude, Gemini)
• AI-assisted 3D model and mesh asset generation (Plus feature)
• Project management — create and organise Roblox projects
• Direct Roblox Studio integration via plugin
• Optional Discord community integration

We reserve the right to add, modify, or discontinue features. Material changes will be announced with reasonable notice.

Registration

Registration is done exclusively via Roblox OAuth 2.0. By registering you confirm you have read and accepted these Terms and the Privacy Policy.

Minimum age

Contract formation

For the free tier: contract is formed on registration. For paid features: contract is formed on purchase confirmation via the Polar checkout.

AI features are billed through a credit system.

• Credits have no monetary value and cannot be exchanged for cash.
• Credit cost depends on the AI model used and token length of requests and responses.
• We may adjust credit costs with at least 14 days' notice.

Payment processing

All payments are processed by Polar (Polar Analytics AS, Oslo, Norway). By purchasing you also agree to Polar's Terms of Service.

Credit packs

One-time purchases. Credits are credited to your account immediately upon successful payment. Current prices are listed on luana.studio.

Plus subscription

• Billed monthly or annually, auto-renews unless cancelled in time.
• Cancel any time via the Polar Customer Portal — effective end of billing period.
• Paid periods are not refunded pro-rata unless a legal right exists (see § 6).
• Late payment may result in suspension of Plus features.

Prices and VAT

All prices are in EUR including applicable VAT (PAngV).

Withdrawal notice

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date the contract was concluded.

To withdraw, send a clear written statement to [email protected] before the deadline. Sending before the deadline is sufficient to meet it.

Model withdrawal form

Expiry for instant digital content

For credit packs, the right of withdrawal expires under § 356(5) BGB once you have expressly consented to immediate delivery and acknowledged that this causes the right of withdrawal to be lost. This consent is obtained during the Polar checkout process.

For subscriptions activated before the withdrawal period expires, you pay a proportionate amount for services delivered up to withdrawal (§ 357(9) BGB).

Withdrawal effects

We will refund all payments received within 14 days of receiving your withdrawal notice, using the same payment method as the original transaction.

Required

• Comply with the Roblox Terms of Use
• Keep your Roblox API key confidential — do not share it
• Not create content that violates law or Roblox policy (exploits, cheat software)
• Not share your account or create multiple accounts for the same Roblox profile

Prohibited

• Using the Service to circumvent Roblox security mechanisms
• Automating API calls without our express written consent
• Reverse-engineering, decompiling, or copying the Service
• Transferring, selling, or monetising credits
• Submitting prompts containing personal data of third parties

Violations may result in immediate account suspension or deletion and legal action.

AI-generated content

Luana claims no ownership over scripts or content you generate. Under current German law, fully AI-generated content without human creative input is generally not copyright-protectable. You are responsible for verifying this.

Licence granted to Luana

You grant Luana a limited, non-exclusive, revocable licence to process your inputs solely to provide the Service (forwarding to AI providers, storing for dashboard display). We do not use your inputs for any other purpose, including AI training.

Luana platform

All rights to the Luana platform (code, design, brand, domain) remain with Kamil Magomedov. Use of the Service grants no ownership rights over the platform.

Availability

We aim for high availability but do not guarantee uninterrupted operation. Maintenance, technical failures, or external AI provider outages may cause temporary limitations.

Limitation of liability

We are fully liable for damages from injury to life, body, or health, and for intentional or grossly negligent conduct. For minor negligence, liability is limited to foreseeable, contract-typical damages on material obligations only.

We are specifically not liable for:

• Faulty, incomplete, or non-functional AI-generated scripts or models
• Losses from Roblox policy violations by AI-generated content
• Outages of external AI providers (Anthropic, Google, 3D AI Studio)
• Data loss caused by the User
• Indirect damages or loss of profits

Warranties

AI-generated content is inherently non-deterministic. We provide no warranty on quality, correctness, fitness for purpose, or compliance. All generated content must be independently reviewed before use.

The free tier runs indefinitely and can be deleted at any time by emailing [email protected].

We reserve the right to immediately terminate accounts for serious violations. In such cases, unused credits are forfeited without reimbursement where the violation was caused by the User.

On deletion, all personal data and project content is deleted per our Privacy Policy, subject to statutory retention obligations.

We may amend these Terms with future effect. Material changes are announced at least 30 days before taking effect, by email or prominent dashboard notice.

Continued use after this period constitutes acceptance. If you object, you may terminate at the date the changes take effect — unused shop and gift credits will be proportionally refunded.

Data processing is governed by our Privacy Policy, which forms part of these Terms.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

EU ODR platform: ec.europa.eu/consumers/odr

We are neither willing nor obliged to participate in consumer arbitration proceedings (§ 36 VSBG).

If any provision is invalid, the remaining provisions stay in effect. The invalid provision is replaced by the valid one closest to its economic purpose.